FAQ

Return Policy

Items that are eligible for return, must be returned in an unused, unopened, and unworn condition, with original packaging and tags within 30 days of delivery for refund. Buyer responsible for return shipping costs. We are not responsible for items lost by the carrier. INSURE YOUR ITEMS!

Due to irregular reporting by the media and CDC associated with COVID 19, we will not accept returns on clothing items at this time.

Items ineligible for return are as follows,

Body Armor: Returns are NOT guaranteed. Our body armor ships to you directly from the Shot Stop warehouse, therefor, we are unable to accept returns; however, if you have an issue, please contact us and we will attempt to mediate a solution with Shot Stop so we can get you properly outfitted. We will go through great lengths to ensure you make the correct decision when purchasing armor. Please contact us with any questions prior to your purchase.

Night Vision: All night vision ships directly from TNVC. We do not accept returns on night vision. At this point in the game, if you're investing in night optics, you should be sure of what you need. TNVC has tremendous warranties. If there are any issues for whatever reason with your device, please contact us and we can point you in the right direction.

How To Return An Item

Email a request for return to returns@strategicdark.com or use the Contact form on our website to receive a Return Merchandise Authorization then,

 Mail your returned item to:

ATTN: RETURNS
STRATEGIC DARK SOLUTIONS
2249 ELM ST.
Suite 603
CLEVELAND, OHIO 44113


Include in your package the order number and any significant email correspondence.

Note: Items that have been opened can only be returned with consent from us. Merchandise that has been worn, used, or altered cannot be returned or exchanged.

Exchanges

Exchanges are handled on a case by case basis. Contact us at returns@strategicdark.com to request an exchange.

Shipping

Strategic Dark uses USPS to carry all merchandise except skate decks. Skate Decks are shipped via UPS for best customer rate.

Due to the variety of items we carry, coupled with lack of automated shipping options provided by shopify, we reserve the right to select which shipping method is the safest and fastest way to get you your merchandise. This may differ from the shipping service selected and purchased by the customer. When a free shipping discount is offered, it will be for the most cost effective shipping method that is insured. If faster shipping is desired, please do not utilize the free shipping code.

As with most online merchants, we are not responsible for lost, stolen, or damaged merchandise. In this event, you must file a claim with the carrier service to receive a refund. We are always here to assist you. Please contact us in the event you can't get it sorted out and we will do our best.

When Orders Ship

The Strategic Dark Group is dedicated to ensuring you receive your gear as soon as possible. It is important to note that all members of our team are currently operational in either Law Enforcement, U.S. Government, or Military applications. This may result in an order holding for a few days prior to shipment. By completing a purchase for merchandise from us, you acknowledge this time frame.

Privacy Policy

PRIVACY POLICY

All personal information collected by Strategic Dark Solutions LLC is used exclusively for the conveyance of our services and merchandise to you. (Billing, Shipping, Correspondence, etc..)

Your personal information will not be sold or shared to anyone for any reason.

The personal information we collect is necessary for the completion of internet transactions for merchandise.

You have the right to refuse your information simply by not interacting with or purchasing items from our website.

Strategic Dark Solutions LLC does not intentionally collect information from any children ages 13 or less. If you are 13 years old or less please do not use, interact with, or purchase from our website. If you believe Strategic Dark Solutions may have inadvertently collected information from a minor who is 13 years of age or less please contact us at info@strategicdark.com.

Body Armor waiver information is not conveyed to any entity. It is stored for our reference in the unlikely event where a user participates in unlawful activity to prove that we are held harmless in such events.

Liability

Strategic Dark Solutions LLC is not responsible for any injuries that occur resulting from the use of our merchandise. We sell defensive and offensive tools for highly trained professionals. It is your responsibility to seek the appropriate training in order to safely utilize these tools.

By interacting with our website, you agree that you are 18 years or older.

(ITAR) International Traffic in Arms Regulations

The International Traffic in Arms Regulations (ITAR) is the United States regulation that controls the manufacture, sale, and distribution of defense and space-related articles and services as defined in the United States Munitions List (USML).

Items we carry that are subject to these regulations are Night Vision, Night Vision Laser Devices, Body Armor, Infrared Markers and Strobes.

UNDER NO CIRCUMSTANCE WILL WE SELL OR SHIP OUTSIDE OF THE UNITED STATES OR SELL TO INDIVIDUALS WHO ARE NOT U.S. CITIZENS.

DON'T ASK.